Terms of Use and Privacy Notice

Terms of Use

The content on this website is provided for general information and educational purposes.

All website content and training materials are owned by or licensed to us. You may use materials provided to you for your own personal or internal organisational purposes. You may not reproduce, resell or commercially distribute them without permission.

Our training, coaching and consultancy services are provided according to the scope, fees and arrangements agreed with each client.

Results vary between individuals and organisations, and we do not guarantee any particular outcome.

Unless otherwise agreed, cancellations or rescheduling should be made at least 24 hours before a booked session. Late cancellations and missed sessions may be treated as used.

Any terms stated in a proposal, invoice, checkout page or written agreement for a particular service take priority over these general terms.

Services may be delivered online or in person in Malaysia or other countries. Where mandatory local laws apply to an engagement, those laws will continue to apply.

To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of this website or our services.

These terms are governed by the laws of Malaysia, except where applicable law requires otherwise.

We may update these terms from time to time.

Privacy Notice

We may collect personal information when you:

• contact us;
• subscribe to our communications;
• book or purchase a service;
• participate in training, coaching or consultancy; or
• otherwise interact with our website or services.

This may include your name, contact details, organisation, booking and payment information, communications with us, and information reasonably required to provide our services.

We use this information to:

• respond to enquiries;
• provide and administer our services;
• process bookings and payments;
• communicate with clients and subscribers;
• improve our website and services; and
• comply with legal, accounting and regulatory requirements.

We may share personal information with service providers that help us operate our business, including providers of website hosting, payments, booking, communications, data storage and analytics.

When you use the contact form, your name, email address and message are sent via Resend to Irwan's mailbox so he can respond to your enquiry.

When you subscribe to The Spoken Idea, Resend processes your email address, confirmation record and subscription preferences so we can send the confirmation email, manage your subscription and deliver the newsletter.

When you submit the training enquiry form, Tally collects and stores your answers and sends them to Irwan's mailbox so he can review and respond to your enquiry.

Because we work with clients and service providers internationally, personal information may be processed or stored outside Malaysia. We take reasonable steps to use personal information appropriately and in accordance with applicable data-protection requirements.

We may also disclose personal information where required by law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

You may contact us to request access to or correction of your personal information, or to ask questions about how it is used. Depending on the law that applies to you, you may have additional rights regarding your personal information.

If you subscribe to marketing emails, you may unsubscribe at any time.

We take reasonable steps to protect personal information, although no method of electronic storage or transmission is completely secure.

Providing personal information is generally voluntary, but we may be unable to provide a requested service if you do not provide information reasonably required for it.

Cookies

This website may use cookies and similar technologies to operate the site and understand how it is used.

You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Changes

We may update this page when our services, website or legal obligations change.